Return Policy Overview
At Green Life, we want you to receive your order in good condition and as described on our website.
If you receive a damaged, defective, incorrect or otherwise eligible product, you may contact us to request a return, replacement or refund, subject to the conditions described below.
Return eligibility can vary depending on the product and the reason for the return.
Return Eligibility
A product may be eligible for return or replacement where applicable if:
- The product received is damaged.
- The product received is defective.
- The product received is different from the product ordered.
- The product is missing from the shipment.
- The product otherwise qualifies under the applicable Green Life return conditions.
Non-Returnable Items
Certain products may not be eligible for return because of their nature, condition or applicable hygiene, safety or handling requirements.
- Products that have been used, damaged or altered after delivery due to customer handling.
- Products returned without the required packaging or accessories where these are necessary for processing the return.
- Products specifically identified as non-returnable on the product page or applicable order information.
Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect product, please contact us as soon as possible after delivery.
To help us investigate the issue, we may ask you to provide clear photographs or videos of the product, packaging, shipping label and other relevant information.
Return Process
If your product qualifies for a return, the general process is as follows:
Contact Us
Contact our support team with your order details and explain the reason for the return.
Review
Our team may review the request and ask for photographs or additional information.
Resolution
If approved, the applicable return, replacement or refund process will begin.
Replacement
Where an eligible product is damaged, defective or incorrectly supplied, Green Life may offer a replacement depending on product availability and the circumstances of the request.
If the same product is unavailable, an alternative resolution may be offered where applicable.
Refunds
Where a refund is approved, the refund will generally be processed using the applicable payment method or through another appropriate method communicated by Green Life.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.
Processing time on the payment provider's side is outside Green Life's direct control.
Order Cancellation
Cancellation requests should be made as early as possible after placing an order.
An order may not be cancellable once it has been processed, packed, dispatched or otherwise entered a stage where cancellation is no longer possible.
Return Shipping Costs
Return shipping responsibility may depend on the reason for the return and the outcome of our review.
Where the issue is determined to be a damaged, defective or incorrect product supplied by Green Life, we may arrange or bear the applicable return logistics where appropriate.
Other return requests may be subject to applicable shipping or handling conditions.
Return Inspection
Returned products may be inspected before a replacement or refund is finalized.
A return may be rejected where the product does not meet the applicable return conditions, including cases involving customer-caused damage or unauthorized modification.
Contact Us
To request a return, replacement or refund, please contact Green Life using the contact details available on the website.
Last updated: August 2026